Incidents reported on status page for Ansara https://status.ansara.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/8a26d40c17ebaddcdceb165ad981387d.png https://status.ansara.ai/ en https://status.ansara.ai/ Thu, 20 Nov 2025 03:00:27 +0000 https://status.ansara.ai/#35d7f6415e2f927d9c6ae7571bb36ff9009cc20a90151e908085abba537501a4 API Services recovered https://status.ansara.ai/ Thu, 20 Nov 2025 02:55:36 +0000 https://status.ansara.ai/#35d7f6415e2f927d9c6ae7571bb36ff9009cc20a90151e908085abba537501a4 API Services went down https://status.ansara.ai/ Thu, 20 Nov 2025 01:35:24 +0000 https://status.ansara.ai/#3cc1b4cf23023b82d5502aad3124d6e6ec458482a3b13266f424fa54ab071ab4 API Services recovered https://status.ansara.ai/ Thu, 20 Nov 2025 01:30:52 +0000 https://status.ansara.ai/#3cc1b4cf23023b82d5502aad3124d6e6ec458482a3b13266f424fa54ab071ab4 API Services went down https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 12:30:00 -0000 https://status.ansara.ai/incident/529551#7add849ade155b5c208b3ca3c8efa3f468e2d395ee011beb0bbb79facd320a9c Maintenance completed https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 12:30:00 -0000 https://status.ansara.ai/incident/529551#7add849ade155b5c208b3ca3c8efa3f468e2d395ee011beb0bbb79facd320a9c Maintenance completed https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 12:30:00 -0000 https://status.ansara.ai/incident/529551#7add849ade155b5c208b3ca3c8efa3f468e2d395ee011beb0bbb79facd320a9c Maintenance completed https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 11:15:00 -0000 https://status.ansara.ai/incident/529551#c9b6de8eefff03782a8dd3a68a1b11433a5b3d76951293b4463d22f18cd7ec42 We are currently transitioning "Elo AI" to "Ansara" as part of a wider rebrand of the company to "Instruct AI", as part of this all "elo.ai" related domains are being transitioned to "ansara.ai" equivalents. This maintenance represents the final part of this rebrand, with the final application domains being moved over. https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 11:15:00 -0000 https://status.ansara.ai/incident/529551#c9b6de8eefff03782a8dd3a68a1b11433a5b3d76951293b4463d22f18cd7ec42 We are currently transitioning "Elo AI" to "Ansara" as part of a wider rebrand of the company to "Instruct AI", as part of this all "elo.ai" related domains are being transitioned to "ansara.ai" equivalents. This maintenance represents the final part of this rebrand, with the final application domains being moved over. https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 11:15:00 -0000 https://status.ansara.ai/incident/529551#c9b6de8eefff03782a8dd3a68a1b11433a5b3d76951293b4463d22f18cd7ec42 We are currently transitioning "Elo AI" to "Ansara" as part of a wider rebrand of the company to "Instruct AI", as part of this all "elo.ai" related domains are being transitioned to "ansara.ai" equivalents. This maintenance represents the final part of this rebrand, with the final application domains being moved over. https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 11:15:00 -0000 https://status.ansara.ai/incident/529551#c9b6de8eefff03782a8dd3a68a1b11433a5b3d76951293b4463d22f18cd7ec42 We are currently transitioning "Elo AI" to "Ansara" as part of a wider rebrand of the company to "Instruct AI", as part of this all "elo.ai" related domains are being transitioned to "ansara.ai" equivalents. This maintenance represents the final part of this rebrand, with the final application domains being moved over. https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 11:15:00 -0000 https://status.ansara.ai/incident/529551#c9b6de8eefff03782a8dd3a68a1b11433a5b3d76951293b4463d22f18cd7ec42 We are currently transitioning "Elo AI" to "Ansara" as part of a wider rebrand of the company to "Instruct AI", as part of this all "elo.ai" related domains are being transitioned to "ansara.ai" equivalents. This maintenance represents the final part of this rebrand, with the final application domains being moved over. https://status.ansara.ai/incident/529551 Mon, 17 Mar 2025 11:15:00 -0000 https://status.ansara.ai/incident/529551#c9b6de8eefff03782a8dd3a68a1b11433a5b3d76951293b4463d22f18cd7ec42 We are currently transitioning "Elo AI" to "Ansara" as part of a wider rebrand of the company to "Instruct AI", as part of this all "elo.ai" related domains are being transitioned to "ansara.ai" equivalents. This maintenance represents the final part of this rebrand, with the final application domains being moved over. https://status.ansara.ai/incident/399045 Tue, 16 Jul 2024 18:43:00 -0000 https://status.ansara.ai/incident/399045#70b650009853539dcb2a1a6beb883d9e7b5345c09599eca23ecef21414cf7451 Servers are now recovered, services will resume at full health shortly. https://status.ansara.ai/incident/399045 Tue, 16 Jul 2024 18:09:00 -0000 https://status.ansara.ai/incident/399045#9cd455ced3e69fc9d400ec612fd96338bafefcc6a3bae5a56e2531682a603016 The root cause of this issue appears to be with one of our web hosting providers, they are actively investigating on their side. To follow their live incident report directly, please email support@elo.ai or alfie@elo.ai https://status.ansara.ai/incident/399045 Tue, 16 Jul 2024 17:57:00 -0000 https://status.ansara.ai/incident/399045#9d10d6c69151031c2ebafe79c970538e17b17cc0379ed200c56fd9156c6b51a5 Some of our core API services are currently responding in a delayed manner. Users may encounter failures and timeouts upon various in-platform actions. https://status.ansara.ai/incident/397341 Fri, 12 Jul 2024 16:53:00 -0000 https://status.ansara.ai/incident/397341#7a3465268eec581b3458853ef37536aacc1632d7a84185f707eceeba9a5e44a1 The incident appears to have been fixed by our service provider, services have returned to full health. https://status.ansara.ai/incident/397341 Fri, 12 Jul 2024 16:47:00 -0000 https://status.ansara.ai/incident/397341#d4a42be50ebc497cfb22ab2cbe2a9147a8c4f731a93ca0174811617ccf3dff3f Some of our Core API Services are currently undergoing an outage due to one of our web hosting provider's services being in a degraded state. Please contact support@elo.ai for a copy of the vendor's incident report. https://status.ansara.ai/incident/392484 Tue, 02 Jul 2024 10:12:00 -0000 https://status.ansara.ai/incident/392484#9eea98d2247260cb4b93cc4d8e288c3689385d00473956e62ecb0d602dceeac5 ## System Update Incident Resolution The brief service interruption experienced earlier today has been fully resolved. During a planned system-wide update at 11:08 AM BST, we encountered an unexpected 4-minute outage due to premature termination of some Core API Services prior to their updated replacements having passed startup checks. We apologize for any inconvenience caused, any affected actions can be safely retried and we have implemented measures to prevent similar occurrences in future updates. https://status.ansara.ai/incident/392484 Tue, 02 Jul 2024 10:12:00 -0000 https://status.ansara.ai/incident/392484#9eea98d2247260cb4b93cc4d8e288c3689385d00473956e62ecb0d602dceeac5 ## System Update Incident Resolution The brief service interruption experienced earlier today has been fully resolved. During a planned system-wide update at 11:08 AM BST, we encountered an unexpected 4-minute outage due to premature termination of some Core API Services prior to their updated replacements having passed startup checks. We apologize for any inconvenience caused, any affected actions can be safely retried and we have implemented measures to prevent similar occurrences in future updates. https://status.ansara.ai/incident/392484 Tue, 02 Jul 2024 10:08:00 -0000 https://status.ansara.ai/incident/392484#d4bddfecc92e839ee6d242a2a03e40d82bde86a7a181114c712797da07debf7d ## Rolling Upgrade Failure We are currently experiencing a brief service interruption due to an unexpected shutdown of some Core API Services during a planned system-wide update. This may cause pauses, timeouts, or failures in core functions such as answer generation and knowledge ingestion. Our team is actively working to resolve this issue. Any affected actions can be safely retried once service is restored. We apologize for any inconvenience and appreciate your patience. https://status.ansara.ai/incident/392484 Tue, 02 Jul 2024 10:08:00 -0000 https://status.ansara.ai/incident/392484#d4bddfecc92e839ee6d242a2a03e40d82bde86a7a181114c712797da07debf7d ## Rolling Upgrade Failure We are currently experiencing a brief service interruption due to an unexpected shutdown of some Core API Services during a planned system-wide update. This may cause pauses, timeouts, or failures in core functions such as answer generation and knowledge ingestion. Our team is actively working to resolve this issue. Any affected actions can be safely retried once service is restored. We apologize for any inconvenience and appreciate your patience. https://status.ansara.ai/incident/385421 Mon, 17 Jun 2024 10:55:00 -0000 https://status.ansara.ai/incident/385421#bf7945b4ecfe04c1bbf7ef7bb8c4ef86bdfd31817d565f0488de36cff4e4f095 The migration is now complete, the knowledge system has returned to full health and users should no longer see any delays in responses. https://status.ansara.ai/incident/385421 Mon, 17 Jun 2024 10:38:00 -0000 https://status.ansara.ai/incident/385421#5d9708242c72c1339d77dddd504a3239e1bf38ad2d05f9e9e75c50196ef4156a The knowledge base is currently undergoing a migration to a larger server cluster to handle increased load after reaching it's full capacity on our previous servers. The migration will take a few minutes and users may experience delayed responses during this time. https://status.ansara.ai/incident/349286 Tue, 02 Apr 2024 02:32:00 -0000 https://status.ansara.ai/incident/349286#b0b15e0d45011c5752b97e421e159880e58ad2885ad085ddc3e32020d64a7253 Hosting Provider has resolved their issue and our latency has returned to normal https://status.ansara.ai/incident/349286 Mon, 01 Apr 2024 23:11:00 -0000 https://status.ansara.ai/incident/349286#3bfd959909a8bfaef0c2ffb559a37d8e0d28a1be60248ef8c080818b767dde1c Our primary API servers are currently experiencing high latency due to an incident with one of our cloud hosting providers, all systems are still technically operational but you may experience delays in processing and generating responses. https://status.ansara.ai/incident/349084 Mon, 01 Apr 2024 13:31:00 -0000 https://status.ansara.ai/incident/349084#86571dee1784ace8460e718b52b62126afe41d7f074533fd49fc9cc5b33963c4 The underlying issue was due to resource re-allocation, with the service switching servers mid-request. Issue is now resolved and latency should retain to normal. https://status.ansara.ai/incident/349084 Mon, 01 Apr 2024 13:26:00 -0000 https://status.ansara.ai/incident/349084#a5a37345a39ac45e54abc96ff5203b79760e36229e5d1168c94e4ce26619b468 An Internal API service that powers Elo's answer generation experienced temporary high latency (>30s), leading to a misfire of our downtime detector. https://status.ansara.ai/incident/316638 Tue, 23 Jan 2024 12:27:00 -0000 https://status.ansara.ai/incident/316638#bc3da83c762c6e2db139e2932f6f7e05a068f9a974cf859d00bb081c928815e7 We have successfully moved API processing over to our backup servers and regained platform stability. The situation will continue to be monitored to ensure the platform remains functional. https://status.ansara.ai/incident/316638 Tue, 23 Jan 2024 12:27:00 -0000 https://status.ansara.ai/incident/316638#bc3da83c762c6e2db139e2932f6f7e05a068f9a974cf859d00bb081c928815e7 We have successfully moved API processing over to our backup servers and regained platform stability. The situation will continue to be monitored to ensure the platform remains functional. https://status.ansara.ai/incident/316638 Tue, 23 Jan 2024 12:06:00 -0000 https://status.ansara.ai/incident/316638#8278027be5c51f70700d3ebb82719e798d3e185f8adf21383e39758de007ede3 One of our cloud hosting providers is currently experiencing internal networking issues that are affecting our internal API server. During this time the platform will remain accesible, but users will be unable to generate answers using Elo. We are working to move service to a backup provider as quickly as possible. https://status.ansara.ai/incident/316638 Tue, 23 Jan 2024 12:06:00 -0000 https://status.ansara.ai/incident/316638#8278027be5c51f70700d3ebb82719e798d3e185f8adf21383e39758de007ede3 One of our cloud hosting providers is currently experiencing internal networking issues that are affecting our internal API server. During this time the platform will remain accesible, but users will be unable to generate answers using Elo. We are working to move service to a backup provider as quickly as possible. https://status.ansara.ai/incident/280005 Mon, 30 Oct 2023 20:29:00 -0000 https://status.ansara.ai/incident/280005#ea337aea4033b9a39f3fd1dd4889824b4bd2bf43ba6942bbd42e8b5acd2288a5 Cloudflare seems to have resolved the issue and this is propagating to our tenants. https://status.ansara.ai/incident/280005 Mon, 30 Oct 2023 20:29:00 -0000 https://status.ansara.ai/incident/280005#ea337aea4033b9a39f3fd1dd4889824b4bd2bf43ba6942bbd42e8b5acd2288a5 Cloudflare seems to have resolved the issue and this is propagating to our tenants. https://status.ansara.ai/incident/280005 Mon, 30 Oct 2023 20:01:00 -0000 https://status.ansara.ai/incident/280005#6967f144e45ff4ab0ba3196f7a33138345c85456bb5254a7f18b657f65eb4696 We are currently investigating a global outage with Cloudflare services. This issue is affecting all regions and not exclusive to Elo AI. Our technical team is actively investigating the issue and working diligently to restore services as quickly as possible. We sincerely apologize for any inconvenience this may cause. We will continue to provide updates on our progress as we work towards a resolution. We appreciate your patience and understanding during this time. https://status.ansara.ai/incident/280005 Mon, 30 Oct 2023 20:01:00 -0000 https://status.ansara.ai/incident/280005#6967f144e45ff4ab0ba3196f7a33138345c85456bb5254a7f18b657f65eb4696 We are currently investigating a global outage with Cloudflare services. This issue is affecting all regions and not exclusive to Elo AI. Our technical team is actively investigating the issue and working diligently to restore services as quickly as possible. We sincerely apologize for any inconvenience this may cause. We will continue to provide updates on our progress as we work towards a resolution. We appreciate your patience and understanding during this time.