Previous incidents
Degraded Web Endpoints
Resolved Jul 16, 2024 at 6:43pm UTC
Servers are now recovered, services will resume at full health shortly.
2 previous updates
Web Service Provider Outage
Resolved Jul 12, 2024 at 4:53pm UTC
The incident appears to have been fixed by our service provider, services have returned to full health.
1 previous update
Brief "Core API Services" downtime due to server upgrade issues.
Resolved Jul 2, 2024 at 10:12am UTC
System Update Incident Resolution
The brief service interruption experienced earlier today has been fully resolved. During a planned system-wide update at 11:08 AM BST, we encountered an unexpected 4-minute outage due to premature termination of some Core API Services prior to their updated replacements having passed startup checks.
We apologize for any inconvenience caused, any affected actions can be safely retried and we have implemented measures to prevent similar occurrences in ...
1 previous update
Knowledge cluster capacity reached
Resolved Jun 17, 2024 at 10:55am UTC
The migration is now complete, the knowledge system has returned to full health and users should no longer see any delays in responses.
1 previous update